It is possible that a product does not meet expectations. Although we only deliver GPS trackers of the very best quality, unexpected failures can still occur. However, disruptions can also be the result of other factors such as the satellite connection, the telephone network, or disruption in the vehicle's cabling. Therefore, first check that all cables are properly connected to the tracker. Network failures often resolve themselves. Therefore, do not immediately assume that something is wrong with your tracker.
If a malfunction persists, you can claim the warranty scheme. Send the tracker back to us, we can then test it. If the tracker no longer works properly, you will receive a new copy if the malfunction occurs within the warranty period.
Trackers that have already been activated are not eligible for return unless it is a defect.
Complete the return form
If you want to return something, first report it to us via the return form . You will then receive an email with instructions. Follow all return steps to prevent anything going wrong in the procedure.
We will pay the shipping costs to your address. If you have a return shipment, you pay the shipping costs. Via DHL Parcel is the easiest way to send something back. There are DHL service points throughout the country where you can drop off your shipment. Don't forget to request a proof of shipment.